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Terms and Conditions

We know most of you would rather chat on the phone to your friends or rewatch the episode of f.r.i.e.n.d.s than look through our t&cs, but we think they’re rather important, so go on – have a little read…

Terms and conditions of sale and use of this website

Please read these terms and conditions of sale carefully before placing your order and retain a copy of these terms and conditions and your order for future reference

This page states the terms and conditions (the “terms”) under which you may use the website located at www. http://bhraynabags.com (the “website”) and which govern our supply of goods to you.

Bhrayna’s follow open business policy and everybody can purchase from Bhrayna’s as well as sale all over the world. We are not liable if you fall in any form of Lawsuit, Litigation, Case and any kind of brawl with any third party.

These terms and conditions form a legally binding contract between us and you. Your acceptance of these terms and conditions is given when you purchase goods from us.

The terms & conditions contain the following sections:

  • Information about the website and the goods
  • Buying goods
  • Purchase
  • Pricing
  • Promotions
  • Delivery
  • Direct delivery items
  • Size
  • Returning goods/refunds
  • Cancellations
  • User comments/reviews/postings
  • Mobile
  • Gift cards terms and conditions
  • General terms relating to our relationship with you
  • Notices and disclaimers

We reserve the right to change the terms and conditions under which the website and the goods are provided. Any such change in terms and conditions will be effective to all new orders once included in the text of these terms and conditions and published on the website. You should check the terms and conditions posted on the website periodically to ensure that you are aware of and comply with the current version.

Information about the website and the goods

This section sets out some terms about information on the website, descriptions of goods and how you use the website.

Separate notices and disclaimers apply to your use of the website. By accepting these terms and conditions you also agree to the notices and disclaimers.

The intellectual property rights in all software and content made available to you on or through the website is our property or the property of our licensors and all such rights are reserved by us. You are not permitted to publish, distribute, manipulate, or otherwise reproduce, in any format, any of the content which appears on the website nor May you use any such content in connection with any business or commercial enterprise.

This section sets out some terms about information on the website, descriptions of goods and how you use the website.

Separate notices and disclaimers apply to your use of the website. By accepting these terms and conditions you also agree to the notices and disclaimers.

The intellectual property rights in all software and content made available to you on or through the website is our property or the property of our licensors and all such rights are reserved by us. You are not permitted to publish, distribute, manipulate, or otherwise reproduce, in any format, any of the content which appears on the website nor may you use any such content in connection with any business or commercial enterprise.

  • Promotional offers and codes will differ from time to time
  • The colours which are shown for the goods on the website will depend on many factors – including your display settings;
  • All sizes and measurements are approximate;
  • All goods are subject to availability – we may not be able to supply your order;
  • Any delivery estimates given on the website or by email are estimates only;

You are responsible for ensuring that your login details, password and all other details in relation to your account remain confidential at all times.

Buying Goods

This section sets out some terms which apply to your purchase of goods from us through the website.

Purchase

You make an offer to purchase a product from us (your “order”) by completing the staged process on the website as set out below:

  • Adding product to your shopping basket
  • Checkout step 1 – login details
  • Checkout step 2 – address details
  • Checkout step 3 – payment details, and
  • Confirmation of order

Your order only constitutes an offer to purchase goods from us, and does not form a binding contract until accepted by us. Where you order more than one product your order contains a series of offers for each product individually.

On receipt of your order, we will send you an order acknowledgement email to the email address which you provide in the order process. This order acknowledgement email will contain your order number, details of the goods ordered and a delivery estimate. Note that this email is only to acknowledge that your order has been received, and is not acceptance by us of any offers to purchase goods.

We must receive full payment both of the price of the goods and any delivery charges before we can accept any offers. Where you select to pay by credit or debit card we will process the payment at the time of confirmation of order.

An offer made by you to purchase a product shall only be deemed to be accepted by us when we dispatch that product to you and send you an order dispatch email which includes details of the product. We reserve the right to refuse any offers in an order prior to acceptance. If a product is not available we will include details of the unavailable product in the order dispatch email. A product which is not available will not be included in the contract for a product which is dispatched.

Pricing

  • USA – all prices and charges are shown in us dollar ($)
  • All USA prices are, unless otherwise stated, exclusive of all applicable taxes.
  • Rest of the world – prices and charges are shown in $ depending on the country selected

Delivery charges may apply and these will be displayed in the order process.

Promotions

  1. We may from time to time offer promotional offers on purchase made through the website.
  2. All offers and promotions are at Bhrayna’s sole discretion and are subject to variation or withdrawal without notice.
  3. Offers or promotions cannot be applied to previously ordered items.
  4. Offers with a spend threshold exclude delivery charges.
  5. All items are subject to availability at time of order.
  6. Only one promotional code can be used per order. Any orders using more than one promotional code will be cancelled.
  7. Voucher codes cannot be used in conjunction with any other offer

Promotional codes cannot be used in conjunction with the purchase of gift cards. Any gift card orders with promotional codes on will be cancelled.

Delivery

If your goods have been dispatched we will be unable to stop the delivery process.

Direct delivery items

We, at Bhrayna’s, have carefully selected a range of trusted partners to offer our customer the widest product selection available online. Delivery options for each applicable product are listed on the product page, so you will be able to see the timescales before placing in your basket. Once your order is placed, your direct delivery products will be sent to you directly by the business that created, designed or selected it. You can order from both direct and Bhrayna’s in the same basket and these products will be sent to you separately at no extra cost.

At this time, all orders with direct delivery items included are not available for express delivery or click & collect. Returns and refunds are not available after you receive your products.

USA standard delivery

We aim to deliver all USA standard delivery orders within 3 to 4 weeks.

Eu / international delivery

We aim to deliver within the lead times specified for your country, however please allow for the correct amount of working days for the delivery to arrive.

During busy periods (including Christmas) deliveries may take a little longer

We are unable to deliver on bank holidays – so please allow an extra working day for orders sent by standard delivery during USA bank holidays.

International delivery services

Additional taxes, fees or levies may apply according to local legislation. Recipients of deliveries made outside the USA or Canada may have to pay import duty or formal customs entry fees. Any customs or import duties are charged once the goods reach the destination country and these charges are your responsibility and must be paid by the recipient. Unfortunately we have no control over these charges and cannot tell you what the cost would be as customs policies and import duties vary from country to country.

In addition some countries have import restrictions on certain products or materials. You are responsible for determining whether there are any restrictions on delivery of our products to your selected destination. You can contact your local customs office for assistance regarding these matters.

Delivery may be delayed by local customs because of this but unfortunately this is out of our control.

To see a list of countries that we deliver to and the service(s) we provide please see our delivery page.

Lost parcels

We will begin our missing parcels procedure if your order fails to arrive within:

  • 18-22 working days of dispatch (USA or Canada only)
  • 23-27 working days of dispatch (other international)

Please notify us if you have not received your parcel after the above time frames, then we can investigate your claim as quickly and efficiently as possible.

Please note that we may refuse to make future deliveries to addresses that are considered to be insecure. In this event you will be contacted by our customer service team and asked to provide an alternative delivery location for future orders.

Take care when entering your delivery address as we cannot be held responsible for any non-delivered parcels if the address information was not entered correctly.

Size

All sizes on any product viewed on bhraynabags.com are external sizes measured in inch. All the products are handcrafted that’s why a little size variation can occur.

Returning goods

Please see our returns policy for full details of return options

User comments, reviews and postings

We may provide user comment areas, message boards or other interactive areas on the site (“user forums”) to give select users of the site a forum to express their opinions and share their ideas, information, materials and other user-generated content (each “user content”).

Rights you grant us – whenever you send, post, upload or otherwise make available user content on a user forum or elsewhere on the site or directly to Bhrayna’s (including by text message or email) you (1) grant Bhrayna’s an irrevocable, worldwide, non-exclusive, perpetual, fully sub-licensable and assignable, royalty free licence to use, exploit, reproduce, modify, translate, incorporate into other works, create derivative works from, publish, broadcast and perform that user content and your name, voice, likeness and other identifying information in connection with that user content via any media now known or later developed, without any compensation to you and (2) waive all of your moral rights in that user content to the fullest extent permissible by law, even if the user content is altered or changed in a manner not agreeable to you. You further authorise Bhrayna’s to publish your user content in a searchable format that may be accessed by users of the site and the internet.

No responsibility – we are not responsible for and we do not endorse, the user content posted in user forums or elsewhere on the site.

Pre-screen/monitor – we retain the right (but not the obligation) in our sole discretion and for any reason, to pre-screen, monitor, edit, and refuse to accept, post, remove or move any user content. If your user content contains offensive, indecent or otherwise objectionable content or infringes on the rights of any third parties, you may bear legal responsibility for that user content. You agree that Bhrayna’s has no obligation to monitor or enforce your intellectual property rights to your user content, but has the right to protect and enforce its and its licensees’ licensed rights to your user content.

No confidential relationship – except as otherwise described in the site’s privacy policy, any user will be treated as non-confidential and non-proprietary and we will not be liable for any use or disclosure of the user content. You acknowledge and agree that your relationship with Bhrayna’s is not a confidential fiduciary, or other type of special relationship and that your decision to submit any user content does not place Bhrayna’s in a position that is any different from the position held by members of the general public, including with regard to your user content. None of your user content will be subject to any obligation of confidence on the part of Bhrayna’s and Bhrayna’s will not be liable for any use or disclosure of any user content you provide.

No unsolicited material – Bhrayna’s does not accept unsolicited materials or ideas and takes no responsibility for any materials or ideas so transmitted.

Representations you make to us – you are solely responsible for all of your user content. By submitting a user content you represent and warrant to Bhrayna’s that each user content is (1) not confidential and that you have all the necessary permissions to submit such user content and (2) does not infringe upon, misappropriate or violate the rights of any third parties, including, without limitation, any intellectual property rights, rights of publicity or privacy or any other proprietary rights.

No obligation to use – you agree and understand that we are not obliged to post, keep or use your user content.

Security – you acknowledge that submissions of user content may not be secure and you should consider this before submitting any information to Bhrayna’s.

Mobile

This site may offer features and services that are available to you via your mobile phone or other mobile device. These features and services may include, without limitation, the ability to upload content to the site, receive messages from the site, download applications to your mobile phone or access the site features (collectively the “mobile features”). We may charge for mobile features and these charges will be disclosed prior to completion of registration for the mobile feature. Also, standard messaging, data or other fees may be charged by your carrier. Your carrier may restrict or prohibit certain mobile features and some mobile features may be incompatible with your carrier or mobile device. As applicable, instructions on how to opt out of mobile features will be disclosed in connection with mobile features.

Cancellations

Cancellation by the Bhrayna’s

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason within 24 hours of order placement. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your account has been charged, entire amount charged to you shall be refunded to the same payment source used by you to make the payment while ordering, within 15 to 20 working days.

Cancellations by the customer

In case of customer requests for order cancellations, Bhrayna’s reserves the right to accept or reject requests for order cancellations for any reason within 24 hours of order placement. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and credit shall be given to you. We will not be able to cancel orders that have already been processed. Bhrayna’s the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by the Bhrayna’s and accept Bhrayna’s decision regarding the cancellation. If your order is cancelled after your account has been charged, entire amount charged to you shall be refunded to the same payment source used by you to make the payment while ordering, within 15 to 20 working days.

General terms relating to our relationship with you

This section sets out some general terms that govern our relationship with you and purchases by you.

We will not be responsible for the performance of any obligations under these terms and conditions in the case of an event outside of our reasonable control (force majure), including (but not limited to) strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment.

These terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. They may only be varied where separately agreed in writing between you and us.

If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected.

Save to the extent that you exercise your right as a consumer to bring an action in or rely on the laws of your country of domicile, the interpretation, construction, effect and enforceability of these terms and conditions shall be governed by English law, and you and we agree to submit to the non-exclusive jurisdiction of Indian courts for the determination of disputes.

Bhrayna’s reserves the right to terminate your access to and use of the site and any of its features in its sole discretion, without notice and liability, including, without limitation, if Bhrayna’s believes your conduct fails to conform to these terms or any additional terms.

Bhrayna’s also reserves the exclusive right to modify, withdraw, suspend or discontinue, temporarily or permanently, at any time and from time to time, any materials, information or content available on the site, without limitation, in whole or in part, including the cessation of all activities associated with the site, with or without notice. You agree that Bhrayna’s will not be liable to you or to any third party for any modification, suspension or discontinuance of the site or any part thereof. Bhrayna’s also reserves the right to charge for use of the site, in whole or in part, and to change its fees from time to time in its discretion.

Notices and disclaimers

These notices and disclaimers govern your use or our website, www.bhraynabags.com

We do our best to ensure that the information on the website is accurate and helpful at all times. However, we cannot ultimately warrant the accuracy of any information and cannot be held liable for any use or reliance you may make of it or put on it except as specifically agreed with us in any further agreement we may make with you in writing.

We do our best to ensure that the website operates properly at all times, but we make no warranties as to the availability or accessibility of the website, and (save as otherwise set out in these notices and disclaimers) we will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of the website.

Any link (be it a hypertext link or other referral device) used on the website is provided solely for the use and convenience of the visitor. The link does not represent any endorsement or recommendation by us and does not mean that we have any association with the linked website. We are not responsible for the content of any websites that have links with the website or for the legal consequences of your entering into any contracts with the third parties that provide these linked websites and we do not accept any liability for any loss, damage, expense, costs or liability whatsoever incurred by you as a result.

We will not be liable for any loss, damage, expense, costs, delays or other liability whatsoever (including without limitation any financial losses such as loss of profit) which you may incur as a result of any event beyond our reasonable control (including without limitation any failure of transmission, communication, computer or other facilities or your inability to access the website for any reason or any failure, error or delay in the sending or receiving of any notice or communication or instruction through the post or any electronic medium).

Nothing within these conditions operates so as to exclude, limit or restrict our liability for death or personal injury.

Nothing in the above exclusions affects your statutory rights as a consumer.

All intellectual property rights and goodwill in or relating to the contents of the website belong to either us or to our suppliers. In particular, the trade marks displayed are registered and nothing contained in these conditions or the website should be construed as granting by implication, estoppel, personal bar, or otherwise, any licence or right to use any of the trade marks without our permission. However, copying and printing of those web pages which contain the trade marks is permitted within the scope of the licence contained at below.

You may download to a local hard disk and print extracts from the website solely for personal, non-commercial use. You may also recopy downloaded extracts to others for their personal, non commercial use.

You may not reproduce part or all of the contents of the website in any form unless it is for personal, non commercial use.

You may not copy or otherwise incorporate into or store in any other website, electronic retrieval system, publication or other work any of the content of the website in any form (whether hard copy, electronic or other). You may not frame or link to the website or any part of it without our express permission.

The formation, existence, construction, performance, validity and all aspects whatsoever of these terms and conditions, or of any term of these terms and conditions, will be governed by the law of England and wales. The English and welsh courts will have non-exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms and conditions or use of the website. This does not prevent residents of northern Ireland, Scotland or Europe from starting proceedings in their local courts.

Nothing under these terms and conditions affects your statutory rights.

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